An estimate is just that – an estimate, not a fixed price. An estimate given for the repair shall be provisional and will be subject to variations in the price of parts or materials between the date of estimate and the date of repair. It may be amended where further work or parts which are found to be necessary. Any additional work found to be necessary must be authorised by the customer prior to commencement. A charge may be made for an estimate.
2. VALUE ADDED TAX
VAT shown on an estimate is at the rate in force at the time the estimate was prepared. The VAT charged on completion of the repair will be the rate applicable at the time.
Westbury Tyre & MOT Centre Ltd (WTMC) reserves the right to refuse to carry out any work on a vehicle which in its opinion, it considers to be unroadworthy, or work which would make the vehicle unsafe.
WTMC may refuse to carry out work which in their view might have a detrimental effect on other parts of the vehicle, its operation, safety or performance.
WTMC will only release the vehicle to the customer after repairs are completed, unless it is requested by the customer to release the vehicle to the customer’s agent, following payment for all work and goods supplied.
If the vehicle is not collected, or arrangements are not made for its collection after completion of the work has been notified in writing, weekly storage charges at the rate applicable at the time of expiry of the said notice, may be imposed as if the vehicle repaired had been left for storage. This may also apply if authority to proceed is not given within a reasonable time of an estimate having been submitted.
Unless other arrangements have been agreed, all repairs must be paid for in full before collection. Cash and some debit or credit cards may be accepted methods of payment. All goods supplied will remain the property of WTMC until paid for in full.
WTMC has the right to hold a vehicle after the completion of its repairs until such time as the account is paid in full.
8. UNCOLLECTED GOODS
WTMC may exercise its rights as regards uncollected goods under the Torts (Inference with Goods) Act 1977 and if the goods are not collected when the work is completed, or before any notice to that effect expires, WTMC may proceed to sell the goods subject to any notice under the Act.
In this event, the vehicle will be sold at best market price and after deduction of the cost of the repair, plus other charges and expenses in connection with the sale, the balance will be returned.
It may be necessary for WTMC to sub-contract all or part of the work to other competent repairers. Only sub-contractors of suitable quality will be employed, while their charges will be added to your invoice.
10. REPLACEMENT PARTS
All parts replaced, other than those exchanged for replacement parts, or those subject to a warranty claim become the property of WTMC unless the customer requests their return prior to commencement of repairs. WTMC may use generic or non-branded replacements.
Where new paintwork is required and the metalwork is found to be corroded, every reasonable precaution will be taken to prevent such corrosion penetrating after completion of painting, but no guarantee can be given in this respect. If partial paintwork is required, every endeavour will be made to match the existing colour scheme, but no guarantee can be given of perfect colour match at this time or after owing to weathering and the effects of UV.
WTMC will do its utmost to complete the repair by the date and time requested, but cannot accept any responsibility for delay resulting from the non or late availability of parts, or other reasons beyond its control.
- WTMC will take all reasonable care of the vehicle while in its custody. This duty does not extend to items of personal property or business goods left in the vehicle. Customers should therefore ensure that all valuable items of personal property or business goods are removed from the vehicle prior to commencement of repairs. If left on the highway, the customer must maintain insurance cover.
- Whereby agreement with, or on the instructions of the customer, the vehicle is left outside WTMC premises, before or after normal business hours, on an unfenced part of the said premises, any risk or loss or damage howsoever occasioned, will be the customers’ responsibility. WTMC liability in the event of a failure under this clause will be limited to the cost of repair or replacement of installed parts only.
WTMC will guarantee all repair work against failure due to faulty materials or workmanship for a period of twelve months or 12,000 miles, whichever first occurs, provided that the vehicle is taken back to, or a third-party repairer is authorised by WTMC. This does not seek to affect your statutory rights.